How we handle conflicts and ensure fair outcomes.
We encourage all parties to first attempt to resolve any disagreements directly through the Nexucon messaging system. Open communication often resolves most misunderstandings.
If direct communication fails, either party can escalate the issue by opening a formal dispute. A Nexucon mediator will be assigned to review the project scope, communications, and deliverables.
During mediation, both parties will be asked to provide evidence supporting their claims. This includes contracts, milestone agreements, photos, and chat logs.
The Nexucon mediation team will make a binding decision based on the evidence provided and the platform's Terms of Service. Funds held in escrow will be released according to this decision.